PAYMENTS, SHIPPING & RETURNS

RETURNS & EXCHANGES

All returns/exchanges must be made within 30 days of delivery.

Any parcels that are returned to us due to incomplete address or non collection will be refunded minus their initial postage costs.

All returns/exchanges are paid for by the customer unless otherwise agreed by thewardrobeoutlet.com

UK returns: Please state within your return paperwork whether you would like a refund or exchange.

If you wish to return your order for refund/exchange, please fill out the returns form included with your order. Please make sure your goods are in their original condition, including with any packaging and tags. Our delivery address is: 

Fearless Fulfilment Limited

Front unit 7A ,Witton Business Park,

Cartmel Road, Blackburn, BB2 2TU

You have the right to receive a refund on items ordered from

thewardrobeoutlet.com

To receive a refund, you must return the parcel to us, within 30 days of delivery. You have a statutory duty to take reasonable care of the goods while they are in your possession and we will pursue our right of action against customers who breach this duty. We ask that any items are returned unused, with their original and unopened packaging.

We will assume you have accepted the goods 30 days after they have been delivered unless you tell us about any complaints within that period. If you, your agents, employees or licensees have opened, used or defaced the goods, we will count this as accepting the goods.

We are not liable for, will not refund and cannot accept any responsibility for any of the following:

a) Any goods which have been repaired, defaced or altered by

b) Any goods which, in our opinion, have been subject to any accident or to damage or which have been improperly stored, maintained or used. 

c) Any direct loss or damage except the liabilities we have already mentioned.

d) Is not in a re-sellable condition.

Please take care when trying on items as we we are unable to process exchanges/refunds on items that have been marked or show signs of wear from any of the following: perfumes/aftershaves, makeup, fake tan, lotions, smoke, food, chemicals or body odours.

The Wardrobe Outlet is not liable for any items damaged by customers. Our warehouse team will thoroughly check all returned items - if items that are damaged while in the hands of the customer are returned, we reserve the right to refuse a refund.The customer service team will contact customers immediately upon processing damaged returns stating that the item is not in it's original condition and cannot be refunded. There will be a 30 day period whereby we will hold the goods at our warehouse so that customers can arrange redelivery of the returned damaged items (at the customers cost). If customers do not wish to pay to have the item shipped back out, the damaged goods will be destroyed. Alternatively, if customers do not respond to our customer service team regarding the damaged goods within the 30 day period, the goods will be destroyed.

Refunds will not be processed until goods have been receivedat our warehouse. We advise that customers request proof of postage when making a return and ensure any receipts/tracking numbers are retained until goods have been returned and processed and no refund/exchange will be processed.

We aim to process refunds & within 10 working days of receipt. Please allow a further 5 working days to receive exchanges.

Refunds can take 5 working days to reach your account, depending on your bank.

PLEASE NOTE:

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.The cost of returning the item to us is your responsibility.

The parcel can take up to 7 working days to be returned to our warehouse, unless sent via special delivery.

If a discount was applied to the original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. This returns policy does not affect your statutory rights.

All double items (twin sets, tracksuits, club sets) come as a single unit and must be returned for a refund or exchange together. Sizes cannot be mixed on these items. If you return part of a single item, for example the hood only, you will be asked to send the remaining joggers. 

If a refund is required on a bundle deal including a free item, the free items must be returned for a refund with the other bundle deal items. If customers fail to return free items, the full price of the free item will be deducted from the refund.

We cannot process an exchange on international orders, please return your item for a refund only.

PROBLEM WITH YOUR ORDER?

We endeavour to deliver orders correctly, however occasionally orders may be incorrect or items faulty. In such an instance, customers must contact our customer service team immediately on twocustomerservice@gmail.com with photo proof of the issue. If the order is found to be incorrect/faulty we will provide a prepaid returns label which covers the cost of returning goods to us and will make arrangements for items to be resent or refunded upon receipt of the return. If you arrange a return delivery to us using an alternative service (outside of our own prepaid label service), we are not liable to cover any additional costs incurred for shipment outside of our own £3.95 return shipping cost. 

NEED ADDITIONAL INFO?

For all returns queries and information, please email our customer service team with your full name, address and order number, and we'll get back to you within 5 working days.

twocustomerservice@gmail.com