CONTACT & FAQ
Please feel free to contact a member of our dedicated customer services team regarding any questions you may have for us, We will get back to you within 48 working hours.
Customer Support Email: firstname.lastname@example.org
WHEN WILL I BE REFUNDED?
Please keep an eye on the tracking for your return as this makes its way back to us. Once you see this has reached our warehouse please allow 3 working days for this to be processed (allow up to 5 working days during sale periods). Within this time you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account.
If you can see your return has reached us and more than 3 working days have passed please email us at email@example.com
CAN I EXCHANGE ITEMS?
You can exchange your item for a different size or colour (at the same price) by sending this back to our warehouse. All exchanges are processed in line with our live stock levels. If the item you have requested as part of your exchange is out of stock you will automatically be refunded in line with our returns policy.
I HAVE AN ISSUE WITH MY DELIVERED PARCEL
In the unlikely occurrence you have received an incorrect item, a faulty item or something is missing from your order please email our customer service team at firstname.lastname@example.org and one of our Customer Service Specialists will assist you.