FAQ/Klarna FAQ
Problem with an order?
For any questions please email: thewardrobeoutlet@gmail.com
To help us to help you quickly please include as much information as possible in your email, in particular your customer number and/or order number where you have it.
We aim to respond to your email within 24 hours (excluding public holidays).
What is your return address?
The Wardrobe Outlet Limited
Warehouse CW18
Glenfeild Park
Phillips Road
Blackburn
BB1 5PF
How do I place an order?
Order on your mobile, tablet or PC at thewardrobeoutlet.com, 24 hours a day, 365 days a year. We currently accept payments from: PayPal, Visa, Visa Debit and MasterCard credit and debit cards. Just select your preferred method at the payment stage.
Does your site have secure payments?
Absolutely, we accept most major credit/debit cards and Paypal. We take your security very seriously, and we’ve invested in a totally secure and safe website for you to shop. If you have any questions about the online security of The Wardrobe Outlet please email thewardrobeoutlet@gmail.com. Or, please feel free to visit our Privacy Policy for more information.
I've received the wrong item, what can I do?
If you've received the correct number of items, but one isn't what you ordered - please let us know within 48 hours what should have been received instead. You'll then need to return the wrong item letting us know if you'd like the correct item sent to you or receive a refund using your returns paperwork. As soon as we receive this we'll get the correct item sent out or your refund actioned.
Missing a item from your order?
If you're missing an item from your order let us know within 48 hours. You'll be offered to have the missing item sent to you separately or to receive a refund. A missing item will be sent on our Delivery service where possible.
BUY NOW, PAY LATER WITH KLARNA
Don’t let anything get in the way of you looking good. Want it? Buy it with Klarna. Klarna allows you to buy your favourite Flashprice looks whenever you see them, then pay later with no fees or interest. It’s that simple!
Gone are the days when you need to wait until payday.. Or worse, miss out on your favourite pieces. Now you can shop as normal, simply select ‘pay later with Klarna’ at checkout. Once your order is completed, your goods will be dispatched. You’ve then got 30 days to pay for your goods, so you never have to miss out on new clothes again.
IMPORTANT INFO
Klarna provide a smooth payment service for over 60 million consumers and work with over 100,000 online retailers. To pay with Klarna, you need to:
- Pass their top level credit assessment
- Be over 18 years old and a UK resident
Klarna’s credit assessment will not affect your credit rating.
Payment options are subject to your financial circumstances.
Klarna will notify you when your order has been placed and will confirm the details of your 30 day credit agreement.
Klarna will remind you that payment is due a few days before the end of your 30 day credit period.
